Lucid Communications maintains the following record availability to access and download through the portal.

Phone System CDR's (call detail records)

On-net and Off-net call records are available in the portal for at least 3 months. You can only download records in increments of 90 days.

CDR Call Recordings

Lucid Communications provides Best Effort Retention for Call Recordings. This means that although we will strive to retain call recordings for up to 30 days, we will not guarantee the length of time that a recorded file will be retained.

If you need guaranteed call recording retention or longer than 30 days, please contact us about using an AWS S3 Bucket for storage.

CDR Call Recordings once S3 Archiving is provisioned

If you set up your AWS S3 bucket, Call Recordings will be available for up to 6 months in the PBX Portal. The time frame depends on how long the CDRs are available in the Portal (it could be less than six months), and the recording is available in your S3 bucket.

Call Traces

Call Trace record files are kept for 6 days. Once a call trace is pulled, meaning the link is viewed, the link remains available for viewing for 60 days.

If you want to save a Call Trace for a longer period, you can download the CSV version. The CSV version can be loaded once again by using this tool.

Outbound Faxes

Outbound faxes are kept for a maximum of 10 days, but inbound faxes will stay on the portal as long as they are not deleted.

QoS Monitor

QoS/RTP-Sight files are kept for a maximum of 7 days. These files are permanently deleted.

Voicemail to email Hyperlink

Voicemail-to-email hyperlinks will remain valid for 7 days or until the voicemail is deleted from the VM box.

Fax to email Hyperlink

Fax-to-email hyperlinks will remain valid for 7 days.