Call Report - Missed Calls

Modified on Mon, Jan 20 at 9:30 AM

Missed Call Report

This article will walk you through logging into your account and viewing the call report for missed calls. Please note, that a missed call is one that was not answered by a real person. If someone is sent to voicemail, that is considered a missed call.

1. Go to https://portal.lucidoneuc.com

2. Enter your login credentials. If you can't remember your password, please follow this article here.

3. Once logged in, from the top navigation menu, select "Reporting" (see image below).

4. By default, all calls for that day will load. Above the call log data, you will see a button on the left-hand side that says "Filters", click it.

5. The "Call History Filters" pop-up screen will appear (see image below). Select your date and time range in the "From" and "To" fields and in "Call Type" select "Missed". Click "Filter".

6. That's it! You will now see missed calls for the date and time range you selected.